Customer Support (1st Level Support)

Many of our resellers prefer to provide first level support themselves. To help them do this we provide resellers with a web based support portal (which can be branded with resellers’ logos).

Branded Support Portal

The portal contains links to Product manuals, Frequently Asked Questions, Knowledge Base and Support Ticketing system. Tickets submitted by customers are first sent to the reseller for resolution and can be escalated to us if the reseller is unable to deal with them. The reseller can display their own telephone and email contact details on the support portal. We regularly update the support portal with new articles, manual pages and FAQs.

Reseller Support (2nd Level Support)

We’ve been resellers ourselves in the past, therefore we know what it's like to need the backup of honest and knowlegable support people. We won’t leave you out to dry and we’ll always try our hardest to help and will go the extra mile to keep your customers happy.

All issues that resellers can not resolve themselves can be passed to us for resolution via our ticketing system, email or telephone.

Normal 2nd Level Support is offered during business hours, whilst emergency telephone support is available 24/7 for resellers.