Zimbra System Administration & Monitoring Services
The service designed to provide you with the day to day operational support required to maintain your Zimbra Collaboration Suite server at a fraction of the cost of employing your own IT staff to do it for you:
- Monitor server 24/7 using our monitoring system
- Proactively respond to monitored alerts (during business hours only)
- Tuning of Spam/Virus filtering for maximum performance
- Monthly test restore
- Monthly management report
- 1 major and 3 minor Zimbra upgrades in one year included
- Fixed cost service based on managing single Zimbra server (additional servers and/or complexity may affect price quoted)
- Add Continuity Email (optional extra)
- Add 24/7 proactive response (optional extra)
Monitoring is comprehensive and all alerts will be reviewed by an engineer who will either fix the problem, or if the alert is just informational, such as a disk space issue, the engineer will provide you with written suggestions. Monitoring includes:
- Can send/receive email via POP3, IMAP, SMTP
- SSL / TLS available
- Webmail available
- OS - disk space, cpu etc
- Backup status
- Connectivity to the Zimbra server(s) will be monitored, but will not be investigated if alerted as it will be assumed that client’s internet access has gone down
- Alerts can also be sent to customer staff
The monthly management report will include the following:
- Overall System uptime and performance
- Disk usage and quota usage reports
- Number of reported incidents including information on response times and resolution reports
- Alert reports, broken down by urgency/type
- Restore report
