Zimbra System Administration & Monitoring Services
The service designed to provide you with the day to day operational support required to maintain your Zimbra Collaboration Suite server at a fraction of the cost of employing your own IT staff to do it for you:
- Monitor server 24/7 using our monitoring system
- Proactively respond to monitored alerts (during business hours only)
- Tuning of Spam/Virus filtering for maximum performance
- Monthly test restore
- Monthly management report
- Zimbra upgrades (charged at time and materials rates)
- Up to 1 hour of engineer time included per month, additional time spent charged extra
- Add Continuity Email (optional extra)
- Add 24/7 proactive response
Monitoring is comprehensive and all alerts will be reviewed by an engineer who will either fix the problem, or if the alert is just informational, such as a disk space issue, the engineer will provide you with written suggestions. Monitoring includes:
- Can send/receive email via POP3, IMAP, SMTP
- SSL / TLS available
- Webmail available
- OS - disk space, cpu etc
- Backup status
- Connectivity to the Zimbra server(s) will be monitored, but will not be investigated if alerted as it will be assumed that client’s internet access has gone down
- Alerts can also be sent to customer staff
The monthly management report will include the following:
- Overall System uptime and performance
- Disk usage and quota usage reports
- Number of reported incidents including information on response times and resolution reports
- Alert reports, broken down by urgency/type
- Restore report
